The Level 2 qualification is targeted at Administrators, Receptionists, Office Assistants, Contact Centre Operators; who have some individual responsibility in their job role. You will need to take the 2 Mandatory Units and 3 Optional Units from the list below.   Mandatory Core Units Carry out your responsibilities at work Work within your business environment Optional Units – (Choose 3) Ensure your own actions reduce risks to health and safety Manage customer relations Manage diary systems Organise business travel and accommodation Deal with visitors Process customers financial information Operate credit control procedures Store, retrieve and archive information Research and report information Organise and support meetings Use IT systems Use IT to exchange information Word Processing software Spreadsheet software Database software Presentation software Specialist or bespoke software Use a telephone system Operate office equipment Prepare text from notes Prepare text from shorthand Prepare text from recorded audio instructions Produce documents Work effectively with other people