The Level 3 qualification is targeted at those people with more complex duties or supervisory responsibilities. You will need to undertake the 2 Mandatory Units and 4 Optional Units from the 2 groups below.
 
Mandatory Core Units
Carry out your responsibilities at work
Work within your business environment

Optional Units – (Choose 4 – At least 3 units must be chosen from Group B)
Group A
Ensure your own actions reduce risks to health and safety
Manage diary systems
Organise business travel and accommodation
Use IT systems
Use IT to exchange information
Database software
Presentation software
Specialist or bespoke software

Group B
Supervise an office facility
Procure products and services
Manage and evaluate customer relations
Manage the payroll function
Complete the year-end procedures
Monitor information systems
Run projects
Research analyse and report information
Plan, organise and support meetings
Make a presentation
Organise and coordinate events
Word Processing software
Spreadsheet software
Website software
Artwork and imaging software
Design and produce documents
Plan and implement innovation and change
Develop productive working relationships with colleagues and stakeholders
Provide leadership for your team
Prepare text from notes
Prepare text from shorthand
Prepare text from recorded audio instructions