Level 2 NVQ - Management   The ILM Level 2 S/NVQ in Team Leadingis designed for team leaders who are primarily concerned with motivating their team members and achieving agreed outputs, with limited authority for deploying resources. Flexibility is achieved through optional units which complement the four mandatory units designed to develop the core competences needed by today's team leaders. Candidates are required to take six units: four mandatory units plus two from a choice of the five optional units. Mandatory units (four) A1 Manage your own resources B5 Provide Leadership for your team D1 Develop productive working relationships with colleagues E5 Ensure your own actions reduce risks to health and safety ** Optional Units (select two) C1 Encourage innovation in your team D5 Allocate and check work in your team D7 Provide learning opportunities for colleagues F5 Resolve customer service problems * F7 Support customer service improvements * * Unit imported from Customer Service L2/3 ** Unit imported from ENTO BACK